Peloton Guide Stuck Installing Update (2024)

FAQs

Peloton Guide Stuck Installing Update? ›

If your Guide appears stuck on an update, please wait 30 minutes. Most issues will resolve themselves in a 30-minute timeframe. If the Guide is still stuck on an update after 30 minutes, please check the following: Ensure your Wi-Fi network is not experiencing any issues.

Confirm that the outlet has power by using another device in the outlet. Ensure the power cable is securely plugged into the back of the Peloton Guide and power outlet. If the issue persists, power cycle the Peloton Guide by disconnecting the power cable directly from the outlet.

Turn the touchscreen off by holding down the power button and selecting “Shut Down.” Hold down the volume up button on the right rim of the screen and keep holding. Hold down the power button on the touchscreen until the touchscreen powers on and the Peloton logo appears.

Most issues will resolve themselves in a 10- to 15-minute timeframe. If the touchscreen is still stuck on the update screen after 10-15 minutes, please troubleshoot by performing a power cycle: Press and hold the button on the back of the touchscreen until a shutdown prompt appears.

Section method: Soft reset. Restart your Peloton screen by pressing and holding the power button for 10 seconds. Then, turn the screen back on.

This will allow access to the advanced system recovery menu. Use the volume buttons to navigate to the “Wipe All User Data / Factory Reset” option and use the power button to select it. Confirm by selecting “Yes – Delete All User Data.” Once the data has been wiped, select “Reboot System Now.”

Update the app: Make sure your Peloton app is updated to the latest version. 5. Check for server outages: Visit Peloton's official status page to check for any known server issues that might be affecting your ability to load your profile.

Bike, Bike+, Tread, Tread+, and Row: Peloton offers 48 months of comprehensive protection. This extends the 12-month manufacturer's limited warranty by 36 months and also includes added accidental damage and surge protection from the purchase date.

How do I purge cache? ›

Chrome, Firefox, Edge, and related browsers:

Hold down Ctrl and click the Reload button. Or, Hold down Ctrl and press F5.

Plug the power cable into the adapter and the back of the Guide. Plug the power adapter into a wall socket. Turn on your TV and set it to the Guide's HDMI input. When you see an image of the remote on the screen, press any button to begin activating your Guide.

If you do not see any metrics displayed during a class, this may be a result of a loose connection between the monitor cable and the touchscreen. We recommend applying upward pressure on the two cables on the back of the touchscreen, making sure they are firmly secured in the ports.

The year 2021 wasn't great for Peloton. Its stock tanked. Its premium treadmill killed a small child, injured several others, and wound up being recalled. Its new, affordable treadmill also ended up being recalled before it ever officially launched.